STUDIO ETIQUETTE AND POLICIES

  • Be ready on your reformer at the start of class.

  • No cell phones during class. If you have an emergency situation, please excuse yourself from class. Please be respectful of your fellow classmates and teacher!

  • Wear clean, appropriate attire.

  • Stay for the entire class (this includes stretching!). If you have a special circumstance, let the instructor know before class starts and grab a reformer by the exit.

  • All shoes and belongings are to be placed at the front of the studio.

  • We highly recommend grip socks for all classes (can purchase at the studio).

  •  All sales are final. Classes are non-refundable, exchangeable or transferable.

RESERVE A CLASS IN ADVANCE

We encourage everyone sign up in advance, but you can always walk-in to see if there’s a free reformer!  Reservations are made in advance online through our MindBody.  You can click "Schedule", "Book a Class" or click here. You can find our studio in the MindBody app by searching for Pilates on 3rd. 

CANCELING A CLASS IN ADVANCE

You may early cancel your reservation up to 12 hours in advance for classes and the class will be credited back to you. If you cancel after this time you will be charged accordingly.  If you late cancel or miss your reserved class (late cancel) and have a class pack, a class will be deducted from the remaining classes in your class pack. If you late cancel and have a monthly unlimited membership, you will lose your class for the day (you may purchase a member add on class to rebook same day).  If you don't show up to class (don't late cancel), you will be charged the price of a single class ($35).  Cancelled classes cannot be switched within the 12-hour window. 

For private sessions, we have a 24-hour cancellation policy. 

If you need to cancel a reservation, log into MindBody, go to My Info, click My Schedule and click Cancel next to the class time.  If you have trouble canceling or have any questions, email or call the studio!

WE ARE SORRY, BUT WE DO NOT OFFER REFUNDS. IF YOU NEED TO CANCEL WITHIN 12 HOURS OF THE CLASS START TIME, YOU WILL LOSE YOUR CLASS CREDIT.

WAITLIST

If your favorite class is full, definitely add yourself to the waitlist! If a spot opens up, you will be added to the class in the order of where you stood on the waitlist. If you register for a class more than 12 hours before the class, you will receive an auto email confirming your spot.  The 12-hour cancellation policy still applies, so you are required to cancel online if you cannot make it.  

MEMBERSHIP CANCELLATION POLICY

Pilates on 3rd has a strict 30-day notice Cancellation Policy for all monthly memberships.

Monthly Members may cancel their membership with 30 days written (via email) notice and the payment of one final month dues.  All Cancelation Notices must be emailed to neely@pilatesonthird.com.

MEMBERSHIP HOLDS

Unlimited Monthly and Annual members may freeze their membership at a minimum of 30 days and maximum of 2 months per calendar year.   To hold your membership, contact us via email with the exact beginning and end dates needed.